MB-220 – Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Training

The MB-220 certification: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant is essential for professionals who wish to specialise in Microsoft Dynamics 365 Customer Insights and the advanced use of Dynamics 365 Customer Insights for customer journeys. The exam assesses skills in configuring, managing, and optimizing digital marketing campaigns, as well as audience segmentation, interaction automation, and integration with other solutions in the Dynamics 365 ecosystem. Upon completion, the candidate will be able to apply customer-centric and data-driven marketing strategies.