MB-230 – Microsoft Dynamics 365 Customer Service Functional Consultant Training

The MB-230 exam: Microsoft Dynamics 365 Customer Service Functional Consultant validates the skills needed to configure, implement, and manage customer service solutions in Dynamics 365 Customer Service. The main topics include initial configuration, case management, process automation, and integration with tools from the Microsoft ecosystem. The preparatory course covers everything from fundamental support concepts to advanced reporting and optimization practices, preparing participants to apply effective solutions in different organizational scenarios using Microsoft Dynamics 365 Customer Service.